Delivery time
Maanesten provides fast delivery within 1-3 working days, however not during the Christmas period and during SALE and Black Friday. Here, a delivery time of up to 10 working days can be expected. Under sale, one box is included per order. We ship your order in bulk, so if one of your items is out of stock, it will delay the total shipment. We send our packages with GLS. Maanesten cannot be held responsible for delays with our package distributors. When ordering later than 12.00, the delivery time will be extended by one day. In the event that an item cannot be delivered as stated, we will contact you within 2-4 working days.
Sale and Black Friday
During sales and Black Friday, it can take up to 10 working days for goods to be delivered.
Goods purchased on the webshop can be exchanged both in our physical stores and by sending the goods as a business package to the following address: Maanesten AS, Købmagergade 62, 3. sal, 1150 København K. Maanesten does not pick up packages delivered to a parcel shop. A processing time of up to 14 working days can be expected for a return package during sales.
We offer up to 14-day returns on sale items purchased via the online shop from the time the package is collected. It is not possible to extend the right of return during sales, e.g. if the purchase is for a gift.
It is not possible to exchange or return sale items purchased in our physical stores.
Gift card
Give a gift that sparks excitement with a Maanesten gift card.
Gift cards purchased in our webshop and stores are valid for three years from the date of issue and cannot be extended. Gift cards purchased in the webshop are sent by email Monday-Friday at 9-17 ¬– gift cards purchased at the weekend are sent the first working day afterwards. The card can be used both in the webshop and our stores. We will not pay out any remaining amount.
Enjoy!
Cancellation right
There is a 14-day right of cancellation on all goods from the day the goods are received. The item must be returned in the same condition as it was received. You are welcome to try an item on, but if Maanesten considers that the item has been used, it cannot be returned. The item is considered used if it has been used beyond what is possible when trying on a piece of jewelery in a shop.
Maanesten does not pay for shipping costs. Once Maanesten has received and approved the item, the money is deposited into your account within a few days. For practical details, see the section 'Right of complaint'.
Right of complaint
Maanesten provides a two-year right of complaint in accordance with the Sales Act for extensive manufacturing and material defects that are detected during normal use of the product. The right of complaint does not cover errors, damage or wear and tear directly or indirectly caused by incorrect operation or poor maintenance, violence or unauthorized interventions. Complaints about errors and defects, which should be discovered by usual examination of the item, must be notified to kundeservice@maanesten.com within 14 days of purchase. The item can subsequently be returned for repair, exchange or, by agreement, if necessary. crediting. In connection with complaint cases, Maanesten bears return costs to a reasonable extent.
Complaints are made by contacting one of our stores, or by sending the goods to the following address - attach the order confirmation and a copy of any prior correspondence:
Maanesten A/S
Købmagergade 62, 3.
1150 Copenhagen K
Email: kundeservice@maanesten.com
Telephone: +45 7070 7927
CVR: 35635785
Refund
Refunds are always made by bank transfer. The refunded amount is returned to the same account that completed the purchase.
Registration of personal information
No information registered on Maanesten.com will be transferred, sold or made available to third parties. All personal information is only available to trusted employees at Maanesten.
In connection with electronic payment, we do not store any credit card information for security reasons. To a certain extent, financial information must only be transferred to PBS at the time of payment. This takes place with maximum security measures via an encrypted SSL connection according to regulations from PBS. The transaction is handled via epay.dk, which ensures compliance with applicable security requirements.
During a purchase, the necessary delivery and contact information is entered. This information is used exclusively for processing your order. The information is transmitted and stored electronically in unencrypted form and stored for five years. The information is normally of no use, but can be used in a possible police investigation – all fake orders are reported to the police.
In accordance with the Personal Data Act, you can request information on which specific information Maanesten has registered about you. On the basis of any objections can be deleted to the desired extent.
Shipping and handling costs
In addition to the price of the item, a fee of DKK 35 is applied if the package is sent to a parcel shop and DKK 50 for home delivery, handling and shipping. Orders over DKK 500 are free of shipping costs.
Charges for payment cards
At Maanesten you can pay with most credit and debit cards. The amount is deducted when the item is dispatched. After the purchase, a receipt for your purchase is sent directly to your e-mail address. PBS charges a fee for using payment cards. In Maanesten, we have chosen to cover these costs.
Registration of personal information:
It should be emphasized that no personal information registered on Maanesten.com will at any time be transferred, sold or made available to third parties. All information is stored securely and is only accessible to trusted employees at Maanesten.com.
In connection with any electronic payment, we store no credit card information for security reasons. Only at the moment of payment must financial information be transferred to PBS to a certain extent. This takes place with maximum security measures via an encrypted SSL connection according to regulations from PBS. The transaction is handled via epay.dk, which ensures compliance with applicable security requirements.
During a purchase, the necessary delivery and contact information is entered. This information is used exclusively for processing your order. The information is transmitted and stored electronically in unencrypted form and stored for five years. The information is normally of no use, but can be used in a possible police investigation. All fake orders are reported to the police!
Cf. the Personal Data Act, you can request information on what specific information Maanesten has registered about you. On the basis of any objections can be deleted to the extent desired.
Social Media
We reserve the right to delete spam, spam accounts and unwanted comments on our own channels such as LinkedIn, Facebook, Instagram, YouTube, Pinterest and TikTok. Posts we no longer want to appear on our accounts will also be deleted.
Payment card
You can use the following payment cards:
