We pack your order as quickly as possible, so it is not possible to cancel or change your order.

All orders placed before 12 noon are usually shipped the same day. Delivery times may be extended during periods such as sales and Christmas, when delivery times can be up to 10 business days. See more information under Delivery & Returns.

If you have not received your order within the estimated delivery time, please contact our customer service at kundeservice@maanesten.com or call +45 70 70 79 27 and we will help you locate your package. You can see the estimated delivery time under Delivery & Returns.

If you have received the wrong product, please contact us at kundeservice@maanesten.com, and we will rectify the error as soon as possible.

How do I know that Maanesten has received my return?

Maanesten offers free shipping on orders over 75 euro. For orders below 75 euro, the shipping fee is 10 euro with delivery to a parcel shop.

I'm experiencing challenges with my gift card.

If you experience any issues with your gift card, you can send a picture of the gift card and email it to kundeservice@maanesten.com, and we will correct the error as soon as possible.

Otherwise you can call us at +45 70 70 79 27 within the phone's opening hours.

We accept Mobilepay, Dankort, Visa, Mastercard, Maestro, Visa Electron, American Express, JCB and Diners Club.

Maanestens jewelry is made from recycled sterling silver (925) and plated with 18-karat gold. Our diamond jewelry is crafted from 14- or 18-karat gold and natural diamonds.

• Take off your jewelry at night to reduce wear and tear and allow your skin to breathe.
• Remove your jewelry during exercise to avoid nicks and scratches.
• Remove your jewelry when you go to the swimming pool or gym, as chlorine can cause a chemical reaction and change the color or cause dark spots.
• Remove your jewelry when you take a shower, as soap and shampoo residue can get behind the jewelry and stones. This is not good for the skin and can make the stones look dirty.
• Remove your jewelry when cleaning, as chemicals and cleaning products are not good for jewelry and you risk them settling on the inside of your rings and irritating your skin.